03/06/2019
https://congress.gov...
"Does he exist, Dr. Bright? Does he file a complaint?"
"At the Senate hearing a few weeks ago, Administrator Carranza said that the SBA was working to add more visibility to the automated system. When will that be completed?"
"I would implore you that you send to us any request that you consider is essential in order to perform your responsibility of providing economic relief."
"You need to improve communications with borrowers. Customer service, across the board, has been an issue that time and again has been raised."