02/09/2021
https://congress.gov...
"You need to improve communications with borrowers. Customer service, across the board, has been an issue that time and again has been raised."
"You have to improve your communication with this Committee."
"At any time, have you been blocked by President Trump or anyone else at the White House from providing access to information requested by Congress or an oversight body?"
"We need to know if the program worked as intended by Congress."