Kathleen Rice actually said...

"If a school's main goal is to maximize profits, providing a high quality education will never be the top priority."

"there is a lot that we can do as well."

"To me, there is no amount of retraining that that person can undergo to understand that what--that was not a training issue."

"the more trained and the better trained they are, the faster without sacrificing--we can be more efficient without sacrificing the quality of the care that is given to the clients."