Kathleen Rice actually said...

To me, there is no amount of retraining that that person can undergo to understand that what--that was not a training issue.

the more trained and the better trained they are, the faster without sacrificing--we can be more efficient without sacrificing the quality o...

I just want to thank the Chairman for holding this hearing...because you have the management, who is trying to implement the program and all...

I can't even tell you how much of a game-changer that was.