José E. Serrano: “Well, that is my last question. I want to thank you, Mr. Chairman. And I want to thank you for your service. We know…”

“Well, that is my last question. I want to thank you, Mr. Chairman. And I want to thank you for your service. We know just how difficult it must be, the work you do. In this society there are some people who believe in one strike and you are out, not three. So what you do every day to kind of give these folks a second chance is something that we really appreciate. Thank you.”