Jose Serrano actually said...

I just want to thank you for your service to our country and for the difficult issues you deal with on a daily basis.

I think that it is safe to say that it has been a rousing success.

I am confident that you are the right person to lead the agency and help restore trust at OPM.

I can't, again, stop telling you how important that is, and how, unfortunately, this situation has brought us all together.