05/06/2014
https://www.congress.gov...
"But anyone who calls with an actual complaint or whatever will be given a call back."
"Could you please? Yes, and get back to me. On all of these, if you could get back to me in writing--within 5 days, is that OK? A week?"
"Permitted, but is it part of the process?"
"I will continue to work with my colleagues to provide these resources and the oversight that is critical to the success of the Agency."