02/04/2014
https://congress.gov...
"I thought we were supposed to help veterans, so it upsets me when I am given an answer like that."
"You really don't believe it is getting any better?"
"I share some of your frustration because most of the veterans in the valley live in Las Vegas, that is where the population is, and yet the regional office is 8 hours away in Reno."
"Why don't you just put the appeal form in the original letter when you send it out, and that takes away that 60-day problem in the beginning? That is just commonsense."