Michelle Grisham actually said...

"I am very grateful and thank you for your attention to this particular problem."

"If this is where you know you have significant issues, why aren't we making investments where we have the greatest backlogs?"

"Do you think this severe, and let me just repeat that, the severe understaffing issues, like in Albuquerque, do you think they are acceptable?"

"I have not received satisfactory, timely, timely responses. I need you to get back to me."