Jon Runyan said "I think a lot of the time we miss the goal of customer service, which should be the primary metric." @ PoliticalQuotes.com

On the recordApril 22, 2012

I think a lot of the time we miss the goal of customer service, which should be the primary metric.

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New Jersey

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Runyan critiques the government for neglecting customer service in favor of metrics.

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More from Jon Runyan

Feb 4, 2013

I think we all admit there is a problem, and the faster we get to the bottom of it, the more veterans we are going to be able to help.

Apr 22, 2012

Over 60,000 veterans call the 3rd Congressional District of New Jersey home.

Sep 20, 2012

I think we can see some uptick from it and some positives.

Mar 27, 2012

I appreciate that. I thank you for your service and what you are doing to help our servicemen and women.

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