Chris Smith actually said...

"Is that fair, instead of addressing the backlog of returns of unanswered calls?"

"But it wouldn't offset the cost that much is what you are saying, although you get the technology?"

"It is just an aggressive plan for hiring people, and have them all trained and ready to roll."

"What level of confidence do you have that the biometric data that has already been provided, or will be provided, is protected?"