This is really an important--I am using the term 'customer service' but I do not think it really conveys how important it is, especially if you are somebody with a medical issue or disability, long travel can be really difficult.
Senator Hassan emphasizes the importance of accessibility for veterans with medical issues.
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We lose volunteers to do this work because it takes so long, and the onboarding process is so irregular.
the women and men who work at the VA are our most critical assets in delivering care and benefits to veterans
we don't always like each other as Americans, but we do have to love each other as Americans
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