Maggie Hassan actually said...

"If we were to establish service levels for getting back to people and resolving issues, that would be a big first step in making sure that we are customer driven."

"Thank you, Mr. Chairman. I will tell you, this issue is very personal to me."

"Thank you very much, Mr. Chair, and to our Ranking Member as well."

"the frustration of processing benefits or background investigations or even retirement is unacceptable."