05/11/2021
https://www.congress.gov...
"It's a challenge for University administrators who obviously have an obligation to protect the safety and lives of their students."
"the frustration of processing benefits or background investigations or even retirement is unacceptable."
"If we were to establish service levels for getting back to people and resolving issues, that would be a big first step in making sure that we are customer driven."
"Thank you very much, Mr. Chair, and to our Ranking Member as well."