06/06/2017
https://www.congress.gov...
"Thank you very much, Mr. Chair, and to our Ranking Member as well."
"If we were to establish service levels for getting back to people and resolving issues, that would be a big first step in making sure that we are customer driven."
"Two years of inaction on this front is not going to get the job done."
"I really appreciate how hard people are working at OPM and how hard our civil servants work when they are processing these cases."