Maggie Hassan actually said...

"Thank you, Mr. Chairman. I will tell you, this issue is very personal to me."

"Thank you very much, Mr. Chair, and to our Ranking Member as well."

"If we were to establish service levels for getting back to people and resolving issues, that would be a big first step in making sure that we are customer driven."

"the frustration of processing benefits or background investigations or even retirement is unacceptable."