Maggie Hassan actually said...

"maybe measuring the effort and measuring the degree to which these efforts are institutionalized and prioritized would be a step forward there."

"You have to fix the underlying payment problem that the Federal Government has in the first place."

"There needs to be more attention to hold the agencies accountable for implementing these best practices."

"Thank you for your time, for your testimony, for the work that you do every day to improve government services for the American people."