Kelly Ayotte actually said...

"I think you should, instead of waiting for people to call you with concerns, should affirmatively reach out to your customers."

"I think there needs to be, perhaps, better communication, because this is an issue..."

"I would think we would want to followup and understand, since they are such an important ally..."

"I want to thank all of you for what you are doing. This is very important to the country."