09/21/2016
https://www.congress.gov...
"September 11, 2001 was all about connection and communication."
"I think that is part of our function here as well."
"I think all of us are quite shocked by this in terms of just basic common sense..."
"It's important in the sense that people, when they're interacting with the IRS, you have a tremendous amount of power, and it can be very intimidating."