On the recordJune 20, 2001
In a letter from the National Treasury Employees Union, it was made clear what the concerns were. Simply put, quote, ``the IRS has great difficulty responding to all the telephone calls from taxpayers with questions. The volume of calls will increase dramatically as anticipation of rebate checks grows. Providing taxpayers with a notice in advance will hold down the increase in calls and prevent a significant decrease in the IRS' ability to provide customer service.'' It is also stressed in the letter, which comes from the National President of the employees union, that the IRS has indicated, the agency, not Congress but the IRS itself, that it may go forward with a notice on the tax rebate even if the funds to mail it are not provided or are reduced. So this is a decision that the IRS is likely to make of its own accord because the agency understands it is important. The union itself recognizes, and the employees recognize, that if the notices do not go out that the burden on customer service will be significant. In the end that will not be in the best interest of taxpayers because the costs associated with that confusion are just as likely to be greater than what this expenditure calls for.
Source
govinfo.gov




