Chris Pappas actually said...

"It is really important... to understand that we work for you."

"I think any sort of political narrative that is ginned up to try to sow doubt among veterans is dangerous and is counterproductive to the work that is ongoing at VA."

"The current average time that it takes to have an appeal claim adjudicated by the Board ranges from less than a year to up to 2-1/2 years."

"Obviously at BVA, we are grateful for the attorneys, the judges that are so essential in that system to ensure that it operates efficiently, but also, most importantly, effectively and accurately for ..."