Annie Kuster actually said...

"the good news is we did change it, by the way"

"the use of quality metrics with regard to bringing down the pain surveys, bringing down the numbers, inadvertently incentivized physicians to push opiate medication"

"I think certainly other alternatives are going to be part of it, also I think education and expectations of patients is going to be an important aspect of beginning to change that."

"I just welcome your thoughts on that approach where we can sort of grow our own and use the skill set of veterans coming out of our military."