Annie Kuster actually said...

"However, I believe this is indicative of a larger problem."

"While 'The Case of the $11,257 Package' is a catchy title, it is actually one example of inaccurate data reporting by the VA."

"These issues place VA's mail program at risk and cause me to question whether the physical security and accurate tracking of packages... are at higher risk of diversion."

"I would just suggest we try to go up another level and, for the entire Veterans Administration, all across the country, try to use the same equipment, get the same data, because you could negotiate an..."