Annie Kuster actually said...

"Is your training, I'm sorry to interrupt, but is it strictly online or is there an active component by the employees, are they engaged with a trainer in a live interaction?"

"I think it is much more effective, that is certainly what we have learned here on Capitol Hill and we have also tried to make changes."

"There is no place for politics in this agency and people need to be held to performance standards."

"it is important for us to get to the bottom of this"