On the recordNovember 8, 1997
The culture, though, is not going to change at the IRS until we give the IRS Commissioner the management authority the manager needs to be able to run the agency with performance that is based upon something other than these quotas that have been set up. Although it has been a relatively small number of instances where we identified them, it still--relatively small--it is one too many.
Source
govinfo.gov




