Heidi Heitkamp actually said...

"We are going to hold you to that, Mr. Williams, because frequently what we find out is that when push comes to shove and we end up financial, we start hearing about reducing service."

"We, as a major Board of Directors here on this Committee, but certainly the Board of Directors for the post office has not been functioning for a long period of time."

"Where frequently the problems that we talk about here may not have reached America in the same way, America knows that the post office is not delivering the way they used to deliver."

"I think it is the best we can do right now to really illustrate the enormous challenges that are ahead of us."