Heidi Heitkamp actually said...

"I think that it was particularly rewarding when we look at what we would traditionally see as a bean counter, the Inspector General, recognizing the importance of that morale, recognizing the importan..."

"It is absolutely essential to the rural economy that we get this right."

"I want to thank you for being so doggedly determined that we, as the board of directors for the United States Postal Service, do our duty and do our responsibility."

"I certainly share the sentiment that once we start telling someone, 'We are not going to deliver the mail at the end of the mile,' then we are not the United States Postal Service."