Heidi Heitkamp actually said...

"But why do we need to sign a contract with someone else to do something that we would expect you guys were doing, in terms of recruitment?"

"We have to change how people look at employment within these agencies."

"I think it is important, Mark, too that, you let them know that we are asking."

"We do not want to just bring out the stick. We want to know what that carrot is."