Heidi Heitkamp actually said...

"The goal is every patient who walks into the Indian Health Service should be treated with respect, dignity, excellent customer service, and should receive the highest quality of health care."

"I would suggest that the ultimate measure of your success is the health of Indian people, not necessarily accreditation."

"We have made some progress but I feel we are just beginning to get to the important work of changing and improving the Indian Health Service."

"None of us can be happy with those statistics because they indicate a systemic problem within Indian Country and certainly with the delivery of mental health services."