Richard Burr actually said...

"Listen, there is nobody that is rooting for you more than we are."

"And I would hope that at some point you could share with us what you have instructed whoever answers that phone to do and what the timeline or expectation is for the hours that that will be addressed-..."

"I am a veteran. I have got an education benefit. I have chosen my school. I show up at school, tuition had not been paid."

"Mr. Warren, you said that in areas that have risk that safeguards are in place. What safeguards do you have in place for the manual process that these claims processors go through?"