Thomas R. Carper: “We need to do a whole lot of that in the days going forward.”

I think that's disgraceful.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.