Thomas R. Carper: “I do think that we are locked in a circular pattern here, and that one, we need to be more thoughtful in terms of…”

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I am the last Vietnam Veteran serving in the U.S. Senate, and kind of relates to my great affection and interest in the postal issues.

Not really. I have just come from the Environment and Public Works (EPW) Committee, which is having a hearing on the Key Bridge, the bridge in Baltimore that was badly damaged.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.