Let's not be so arrogant that we think we can build a mouse trap from the Federal Government from Washington that is going to satisfy the customer.
Robert Wilkie: “Let's not be so arrogant that we think we can build a mouse trap from the Federal Government from Washington that is…”
Editor's note · Context
Wilkie critiques the assumption that federal solutions will automatically meet veterans' needs.
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Customer service is the prime directive. When an American veteran comes to VA it is not up to him to employ a team of lawyers to get VA to say 'YES.'
VA is committed to being as transparent as possible with Congress, Veterans, and the American people.
This Act also expands VA's family giver programs, caregiver programs, to provide much needed assistance to the people who care for our most needy veterans day in and day out.
Congress has infused VA with a $200 billion budget. You have passed the Accountability Act to shake up complacency, and you have passed the MISSION Act to strengthen VA's ability to ensure Veterans have access to the best care available…