Richard Cordray: “Student loans are an enormous problem. We happen to have some great people at the Bureau working on them.”

On top of the historic debt that we have pushed upon tens of millions of Americans, they face a financial marketplace that is littered with predatory players.

The changes that are being made here that the Secretary announced...are going to result in the numbers of people receiving public service loan forgiveness...into the tens of thousands.

I remain committed to ensuring the OCC completes its review of this matter and takes additional actions to hold the bank and individuals accountable as warranted.

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…