Richard Cordray: “Student loans are an enormous problem. We happen to have some great people at the Bureau working on them.”

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…

We do not want to dry up access to credit, and maintaining that balance is quite important.

I know that everyone agrees that discrimination has no place in our economy.

[a]rbitration clauses, as they are used today both in the field of consumer finance and more generally, often have been deliberately designed to block Americans from effective means of vindicating their rights.