Richard Cordray: “Military families make enormous sacrifices for our Nation and deserve to be protected from those who would take…”

Student loans are an enormous problem. We happen to have some great people at the Bureau working on them.

If there were a basis for doing so, I would do so. But I am not going to scapegoat people just to satisfy you or anyone else.

We had known about these types of problems from our own sources, but if any institution feels that they can divide and conquer among the regulators, they should know that that is a mistake.

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…