Eric Shinseki: “The President's vision for the Department is to transform VA into a 21st Century organization that is Veteran-centric…”

This is not a once and done, or whenever we have a crisis, we do. This is an ongoing set of looks at ourselves.

I do not think any veteran, whatever the condition, should have to wait that long in any of our facilities, whether it is an emergency room or a clinic.

Any allegation, any adverse incident like this makes me--makes me mad as hell.

No one who has served this Nation should ever find themselves living without care and without hope.