Eric Shinseki: “I assure you I will do everything possible to ensure that the funds Congress appropriates will be used to improve the…”

This is not a once and done, or whenever we have a crisis, we do. This is an ongoing set of looks at ourselves.

If you don't like change, you'll like irrelevance even less.

Trust is an important aspect of everything we do here, and it has been in my previous life, as well.

Any allegation, any adverse incident like this makes me--makes me mad as hell.