Edolphus Towns: “the Federal Customer Service Enhancement Act will require Federal agencies to set higher performance standards in…”

“the Federal Customer Service Enhancement Act will require Federal agencies to set higher performance standards in delivering customer service. Sometimes we complain about how we are treated, but do not take any action. This legislation is a step in the right direction, and we are doing something about the attitude of government employees. We have worked with the GAO, OMB, and the minority, and in particular the gentlewoman from North Carolina (Ms. Foxx) to improve this bill. We have also incorporated the language from H.R. 2324, a bill sponsored by the gentleman from Tennessee (Mr. Duncan), who shares the same birthday with me. This bill is important to highlight the importance that the Congress puts on better customer service. I support its passage and urge my colleagues to do the same.”