Jon Tester actually said...

If there is a change of address and we do not discover it for a while, it makes the ability to service that veteran a lot more difficult.

the truth is we have to get to a point where we start reducing the backlog, and we are not there yet.

I guess the question is, is there a point and time on a claim, when it gets to a certain number of days, that you guys say, we fix this; we ...

This project has been in the works since 2002 and Mr. Kasten's leadership brings this issue to your chambers today.