03/30/2011
https://www.congress.gov...
"Disabled veterans must have confidence that their claims will be fairly and accurately decided."
"In short, VBA must make the process more veteran-focused and less adversarial."
"If VBA cannot guarantee it fairly accounts for all the complexity of a disabled veteran's claim, then we need to take a look at the process and change it."
"You got the easiest damn hearing in VA history. Okay? Don't ever count on this happening again."