09/17/2015
https://www.congress.gov...
"We are missing out on information that we need to have to make good decisions. If you do not have good information, you do not make good decisions."
"When, in fact, they will go to the weakest link."
"I would hope that you would take the necessary steps to let people know that if they have--we will call them challenges--that we are there, you are there."
"I would hope that the VA treats you with the highest respect and integrity, because I believe you are a man of those qualities."