02/01/2010
https://www.congress.gov...
"Thank you very much."
"It would seem to me that the appeals rate would be something that you would use as a method by which to determine adequacy."
"They are consistently highly satisfied with the work that the contractors are doing. How about the VA? Are they consistently highly satisfied with the work the VA is doing?"
"I just want to make sure the vet is treated fairly."