Jon Tester actually said...

"there has been some concern by some folks who are paying attention that the VBA side may suffer with you as Secretary of the VA."

"What can we do to hold them more accountable for their contractual obligations to the VA and to the taxpayer and to the veterans?"

"the third-party administrators are worse, truthfully, at least in our case."

"We need to get rid of the bad [employees] and get them out of the system."