04/23/2013
https://www.congress.gov...
"I guess the question is, is there a point and time on a claim, when it gets to a certain number of days, that you guys say, we fix this; we fix it now?"
"You stated in your testimony that you have 125 days as your goal, but you have got 145,000 claims over 125 days?"
"And how many of those claims get to 365 days?"
"This project has been in the works since 2002 and Mr. Kasten's leadership brings this issue to your chambers today."