03/23/2010
https://www.congress.gov...
"Will you commit to not use forced arbitration on accounts that were set up without the authorization of the customer?"
"OK, Tim, the only time I get in fights with folks who are talking is when they do not give me a 'yes' or 'no' answer when I really ask it."
"I hope this all works, because I think it is absolutely essential that it works."
"I want to thank you and the Vice Chairman for holding this important hearing."