07/28/2009
https://www.congress.gov...
"The VA must be straightforward with Congress on the cost, the challenges, and the path forward on this program."
"we have not gotten to where we need to go. There have been many administrations between 2001 and today, and none of them have gotten the job done."
"we all want to see this be successful. We think this could improve the work that the VA does and the experience that the veteran has."
"I think most people would use the words 'alarming' or something far worse."