Jon Tester actually said...

the delay was unacceptable and it reinforces the need to advance a new electronic health record (EHR) system.

Tester expressed frustration over scheduling delays in the VA system.

05/08/2018

More Jon Tester Quotes

I want people to get benefits who deserve benefits. If you do not deserve the benefit, you should not get it.

It is important and I will tell you why it is important.

But if the research shows that this is a problem, do you not think it is right?

My guess is it was not a bureaucrat sitting in a room with no windows in it.