05/22/2013
https://www.congress.gov...
"Did you say that more people are taken off planes or not put on planes because of weight and safety issues than that you sold more seats?"
"the last thing a paying airline customer should expect is to be physically taken off an airline."
"The IT systems of airlines are failing and causing prolonged confusion and delays, and passengers with disabilities--and that's why I'm glad you put in the disabled veterans' letter--they're having to..."
"What I'm worried about--is this a consequence of all the mergers so that we only have a handful of airlines, and they basically don't have the competition?"