Roy Blunt actually said...

"The IT systems of airlines are failing and causing prolonged confusion and delays, and passengers with disabilities--and that's why I'm glad you put in the disabled veterans' letter--they're having to..."

"So many of the passengers now have become self-described detectives by using their cell phone to record incidents where their fellow passengers are being unfairly or unjustly treated."

"Did you say that more people are taken off planes or not put on planes because of weight and safety issues than that you sold more seats?"

"the last thing a paying airline customer should expect is to be physically taken off an airline."