Claire McCaskill actually said...

"Well, I will tell you what. If I get a letter saying, 'We are investigating something; would you bring your car in so you can help us?', I am busy."

"Well, that is worrisome to me."

"I have asked the very same question you have asked: What is the practical difference for the customer? And I have been told: None."

"Because you guys aren't even comfortable with being consistent as to whether or not you are telling NHTSA it is a service campaign or a safety recall."